Only one letter and photo from child | Compassion International Customer Community

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We sponsored him last year and we got a photo and letter a month later but that's it. We received a photo and letter from a DIFFERENT child at one point (I reported it) but we have heard nothing from our child. We have sent gifts and letters too but nothing in return.

Caroline Ingrassia Dunaway

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Frustrated

Posted 3 years ago

3 years ago

Christina, Employee

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Caroline, I'm so sorry that you haven't heard back from Andrés Felipe yet :(. It breaks our hearts when you have to wait so long to get a precious letter from your child. I have sent an inquiry to the field office in Ecuador. They will make sure that Andrés Felipe is doing well, and they will ask him to write another letter. It will take about 6-8 weeks to receive a response from the field office. We will be in contact with you as soon as we hear back from them. Please rest assured that he has received all of your letters. Your letters to him are so sweet and filled with love! I'm sure that he feels like he is a part of your family already! Thank you so much for all the love and support you have been giving Andrés Felipe for the past 10 months. I understand that when you don't receive a response from your sweet boy, it can become very discouraging, but I encourage you to keep sending your loving letters because they are making a difference in his life even though you haven't been able to see the physical evidence yet. God bless you and your family.

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