Only one of 4 children showing up on my account

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Only one of my 4 children is showing up on my account. I sponsored two while logged into this account, and one was mistakenly put under a different sponsor number, which was supposed to be corrected and combined (we sponsored the first two children together at an Experience event.) Where are they??? We would really like to send them letters and pictures!
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Cassie Jean McClelland

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Posted 11 months ago

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Sierra, Employee

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Hi Cassie! I see that you called in a few days ago, and requested that your two accounts be merged, and that request is still in a queue to be worked. I apologize for that delay, but your accounts should be merged by the end of this week. Please let us know if they are not! 
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Cassie Jean McClelland

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Yes ma'am, the boys just showed up today. I had "sponsored" them while logged in, but they weren't showing up at all until today. The call I made was about our little girl, so I knew she might take a bit. I was afraid they had put the boys on separate accounts as well. We just wanted to be able to go ahead and write letters and send pictures...thank you!
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Sarah Heacock Schreffler

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Ah. I once sponsored a boy online (while logged on) and still had him take a LONG time to put on my account (10 days I believe). When he showed up on the account though he'd had a photo update! So that was fun
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Sierra, Employee

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That totally makes sense! I'm glad everything is coming together! Please let us know if you need any more assistance!

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