Opened letter from my sponsored child and none of the translation matches what was written.

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
Archived and Closed

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Translation not correct
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Holly Purcell

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  • undecided

Posted 6 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hello Holly! I am so sorry that you received a letter from your child with the incorrect translation. There was an issue last week with translations not showing correctly and or completely on child letters that our IT team is aware of and trying to fix. As soon as they fix the issues, we will get a new copy of the letter uploaded to your account with the correct, full translation attached.
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Holly Purcell

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Any idea WHEN I will get the correct translation??
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Madison

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Holly, we do not have an estimated time of when this will be fully translated. This should be resolved hopefully soon. We appreciate your patience!

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