Original Letters

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  • Updated 8 months ago
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I was just wondering how long it takes to get the originals. I got my first letter from Nathalia in October and was coming up on a year soon and have yet to receive at least one original. Thanks for all your help!
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Bre Boswell

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Bre, it is currently taking several months for original letters to be delivered. I am so sorry to hear that you have not received the one from last year. We are scanning and sending the majority of letters electronically much faster than ever before, but original mailed letters are still a very manual and complex process. It is also much harder to track these letters than when they go straight through our system the whole way. Sadly, for this reason, I cannot guarantee that I will be able to track down that original letter for you but I will do what I can and will keep you updated on my progress. You are able to view this letter online though, correct?
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Bre Boswell

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I am able to see them online, but it's not the same as having an original is all
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Bre Boswell

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Hi! I have sone praise and a question! First i’m so happy to report that I received an original letter from my correspondent kid from the Philippines 3 months after he wrote it!!! Thank you!!!

Question, do you have any information on when i can expect the original thank you note from Nathalia my sponsor child? Will the picture be sent with it as well? The picture was emailed to me but is not on my account for her gift . Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Bre, what is Nathalia's child number so I can look into this for you?
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Bre Boswell

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NI 029400126
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Madison

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Hello Bre! Regrettably, you will not be receiving this photo in your original letter. You will not be receiving this because the field staff did attach this photo to the inquiry we sent, and not to the letter. Since you are set up to receive original letters, we are unable to process this again. I am so sorry about this!

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