Original letters

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If I ask for the original letters will I still get a scaned copy on the app with a translation. Will the letter take longer on the app because I am asking for the original letter by mail. I understand the original Letter will not be translated but will the one on line still be translated just as it is now.
Thsnk you
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Laura

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Posted 3 months ago

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Shannon Massey, Employee

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Hi Laura, 
These are great questions! Please know that if you choose to receive the physical original letter, this will take roughly three months to be received via mail. However, you will still receive a copy online with no delay. This copy will be translated as well. :) If you would like, you can select to receive the email link when a letter comes and that way you can read these letters right away without having to constantly check your account. This is basically just email letting you know you have a new letter, which will include a link to go to it on your online account. 
I hope this is helpful! Please let us know if you have any other questions! 
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Laura

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Thank you

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