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Hello, so I went to update my payment plan and when I checked on the search engine on my phone, it said I had an outstanding balance (even though I have auto payment set up) so I paid that and updated my payment options but when I checked on the computer, there was no history of $152 being paid (the outstanding balance) and my payment options weren’t updated. Please advise as to what happened? I don’t mind at all donating an extra 152 if that is what happened when I didn’t have an actual outstanding balance but I would like to know what is going on and make sure my payment information is updated as I am changing banks, cards, etc. and it’s pivotal my payment methods are updated. Thank you