outstanding balance plus...? But we are on autopay.... help!

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I got a statement in the mail and it says that we have an outstanding balance plus the total monthly commitment and the total amount needed is $266 I'm sorry but that's not right as we are on autopay.... help
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Aleasha Dawn LeClere

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  • confused

Posted 1 month ago

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Sarah, Sponsor and Donor Relations, Social Media

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Aleasha, I am so sorry for the confusion. Regrettably, this statement is actually correct. When we tried to pull donations out of your account in August, the charge was denied with the bank information we have on your account and your bank account became inactive in our system. We aren't able to pull donations again in these situations until we hear from you either confirming the information or updating it. You can view and update your bank information on your online account. Are you able to make up the donations for the missed months? If so, you will be able to do that online as well. If you aren't able to make those up and need to start fresh for October, please let me know and I will help take care of that for you. Let me know if you have any further questions or need additional assistance as I would be happy to help you!