Outstanding Balance

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  • Updated 10 months ago
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My account says I have an outstanding balance of $76, but the money has been taken out of my account for my child every month.. I’m not sure why the $76 is there. Any ideas?
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Anna Oliver

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Posted 11 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Anna! I am so sorry that your account is showing an overdue balance :(. I am here to help you figure out why this is showing on your account, but I am unable to find your account right now with the email you provided. Can you tell me your sponsor number?
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Anna Oliver

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Thank you!! My sponsor number is 07794464
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Sarah, Sponsor and Donor Relations, Social Media

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I've figured it out, Anna :). This isn't due to anything you did to set up your donations wrong and the card we have on file is correct. For some reason, we are having issues with donations that are set up to pull out on the 28th of the month. Our IT department is working to analyze the root cause for the issue so they can implement a permanent fix for the problem, but they haven't been able to completely fix it yet. For now, I am going to adjust your account for the October and December donations that did not come out of your account. Would it be ok with you if we switched your donation date to another day of the month while we get this issue resolved? I can do any date before the 28th. Please let me know so that I can get this taken care of for you right away!

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