Overdue amount showing

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My name is Shawn Higgs #01470959. My online account shows I have a $7 overdue amount but it has been taken out every month along with my $38 sponsorship fee. Can you please check and let me know why it is showing this? Thanks
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Shawn Higgs

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Posted 3 years ago

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Christina, Employee

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Hi Shawn! I'm so sorry for any confusion caused by this $7 past due amount showing up on your account. In January, we went through a large system transition with the intention of serving our sponsors and children much better :). One great thing with this new system is that it shows easily if there was a donation missed. However, it does look like the $7 missed was from back in April of 2015, so please do not worry about making this extra donation :). I have covered this $7, so your account should no longer show you behind within 1-2 days. Please let us know if you have any further questions or concerns. Have a blessed day! 

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