Overdue balance in sponsorship transition

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My account is showing an overdue balance of $76. The money has left my account every month since I've been a sponsor with the exception of the two months between when my India sponsorship ended and my current sponsorship began. Can someone look into this and let me know what my next step is?
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Megan Schmidt

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Megan, I sincerely apologize for the confusion. I can see that you have paid every month, at least in the recent past. I have adjusted your account so that there is no longer an overdue balance showing. We greatly appreciate your partnership in this child's life! God bless! 
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Emily Smith

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My account is also showing an overdue balance of $76 for Andrea in the Philippines (PH086300207). I had selected her last month (October 4th is the date that it is showing on my account as the day I sponsored her) to replace Leydi from Peru who graduated. It was not showing a balance until a few days ago. Since I've only sponsored her for a month, I'm not sure why the balance would be $76? And I didn't think there would be a balance in the first place since she is replacing a girl who graduated. Can you all please look into this before I make a payment on it? Thanks.
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Sarah Heacock Schreffler

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Unfortunately, even if a child replaces one you've already paid a month of sponsorship for, they still take out a new payment for the new child.  OTOH, when I decided to wait for the beginning of the new month to sponsor a new child to avoid a sponsorship payment for a few days, I lost the child I wanted to sponsor. So. Its a risk.
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Susan, Sponsor and Donor Relations, Social Media

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Emily, I apologize for the confusion. I show that Leydi left our program in September and then you started with Andrea as you said on October 4. The $76 is for October and November for Andrea. 
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Emily Smith

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Ah yes, now I see. I didn't realize it was already showing for November's payment. Never mind! Thank you :)

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