Overdue Balance?

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

The website says that my new sponsor child has an overdue balance of twice the commitment amount. I'm not sure how that popped up, but it may have to do with my switching sponsor children last month and adding a second.
Can you help cancel the overdue balance?

Thank you!

Matt Vegel

2 Posts
0 Reply Likes

Posted 1 year ago

1 year ago

Sarah Heacock Schreffler

545 Posts
316 Reply Likes

I have had this happen. I had a sponsored child leave last April and took on a new child. I ended up owing sponsorship payments for both children -- the one that left and the new one.

1 year ago

Shannon Massey, Employee

1851 Posts
317 Reply Likes

Hi Matt!
I am so sorry for the confusion on this extra balance. I am showing a balance of $76 for your new kiddo, Mery. This balance includes $38 for December, since you began sponsoring on December 9th and also $38 for this current month of January. You also are seeing the $38 balance for your new child, Gervais for January and $7 for the Partners of Compassion fund that you have been giving to. I hope this helps to clear things up a bit, but if you still have questions about this balance please let us know!

1 year ago

Matt Vegel

2 Posts
0 Reply Likes

Okay, thank you for explaining.

This conversation is no longer open for comments or replies.

Archived and Closed

Related Categories

Child Sponsorship Program