Overdue Balance?

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  • Updated 10 months ago
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The website says that my new sponsor child has an overdue balance of twice the commitment amount. I'm not sure how that popped up, but it may have to do with my switching sponsor children last month and adding a second.
Can you help cancel the overdue balance?

Thank you!
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Matt Vegel

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Posted 10 months ago

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Sarah Heacock Schreffler

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I have had this happen. I had a sponsored child leave last April and took on a new child. I ended up owing sponsorship payments for both children -- the one that left and the new one.
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Shannon Massey, Employee

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Hi Matt! 
I am so sorry for the confusion on this extra balance. I am showing a balance of $76 for your new kiddo, Mery. This balance includes $38 for December, since you began sponsoring on December 9th and also $38 for this current month of January. You also are seeing the $38 balance for your new child, Gervais for January and $7 for the Partners of Compassion fund that you have been giving to. I hope this helps to clear things up a bit, but if you still have questions about this balance please let us know! 
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Matt Vegel

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Okay, thank you for explaining.

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