Overdue payments

  • 1
  • Question
  • Updated 2 months ago
  • Answered
Where do a get a statement of my payments? This website says I’m past due on my payments. I called my bank and they said the last payment was on November 25, 2019.
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Suzanne Willis

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Posted 2 months ago

  • 1
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Mackenzie, Employee

  • 146 Posts
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Hi Suzanne, I am really sorry that your account is showing you have an overdue balance. I would be happy to do some research for you. Do you know your sponsor number or child number? I was not able to find your account based on the email address provided on this forum. 
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Suzanne Willis

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01256977 is my account number.
Io067800353 is my child’s number
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Sierra, Employee

  • 1341 Posts
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Thank you, Suzanne! I do see that our system is showing that you are one month overdue, but I do not see any months that you missed a donation. I have adjusted your account to remove that overdue balance. Your account will still show one month being due, but that will be taken care of when December's donation is automatically withdrawn. Thank you so much for your support of Santo!