Paid sponsor but not showing on app

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  • Updated 2 years ago
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Hi- I sponsored 4 children yesterday through the app, the charges went through on my bank account but only three are showing on the app. The missing one not showing on the app is from Peru, my kids want to be able to write letters and send coloring books so I was wondering if there was an error in the sponsorship process?
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Kelley Chamberlain

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Posted 2 years ago

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Hi Kelley! Thank you so much for choosing to invest in the lives of four children! We have all four, including Junior from Peru, on your account. Regrettably, Junior's sponsorship had an error on it in our system so our processing department is working to correct this error so that he will show up on your end. We sincerely apologize for the delay. Please rest assured that everything went through for your sponsorship of him and so it is only a matter of time. You are welcome to go ahead and send off letters if you would like. Please write each child's number at the top of each letter and send them to:

Compassion International
Colorado Springs, CO 80997-0004

Thanks again for your sponsorships!

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