Payed two months on one check and it only went for one month?

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I sent in two months on one check and it only went for one month. How do I make it where it will go to both months? Also how long do checks take to arrive to compassion?
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Allison Treadway

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Allison! I am so sorry for the confusion. It looks like we didn't receive a check from you for October's support so this donation went towards October and November's support. It typically takes about two weeks for checks to travel in the mail and be processed. That said, we are currently going through system upgrades right now and all processing is regrettably delayed (upwards of two additional weeks). If you sent a check in the last week or two, it is likely that it will take another week or two to be processed. Again, I sincerely apologize for these delays. 
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Allison Treadway

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thank you. so the check that was sent did go for october and november?
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Sarah, Sponsor and Donor Relations, Social Media

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That's correct, Allison.
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Allison Treadway

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thank you!!

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