Payment adjustment

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  • Problem
  • Updated 12 months ago
  • Solved
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We sponsor two children and recently combined their accounts into one. We received a statement showing we own $38 however on the site it shows Laura has a credit, but we owe for Mateo. The accounts were combined before I could change the payment so the credit for Laura needs to be applied to Mateo’s account. This occurred with the February, 2018 payment. Can we please have this adjusted?
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Teri Hernandez

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Posted 12 months ago

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Shannon Massey, Employee

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Hi Teri, 
I have created an open ticket for our team to make sure to move these funds for you. This may take a few days to reflect on your account. :)

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