Payment issues

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  • Updated 3 years ago
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I just made a payment of $76 (my card had to be replaced and I hadn't updated in this system yet) it didn't look like it applied to the account so I made 2 payments by mistake. Can you cancel/credit one of the $76 payments please?
Thank you!!
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Jennifer Weishaaar

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Posted 3 years ago

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Sarah, Official Rep

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Jennifer, I am so sorry that your donation didn't look like it went through the first time :(. I can do two different things to fix this for you. I can either refund the second $76 donation, or I can put that towards your support for Mercy for August and September. If we did the second option, no more donations would be needed until October. Let me know which way you'd like to go about it. I am so sorry that I can't cancel the second donation as it already processed through the system.

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