payment

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
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Hello,

On March 6th of this year I paid a full year to sponsor my child ($456), which I have via my credit card statement. However, on my account, I do not have any payment history. Additionally, an unauthorized charge of $38 was put onto my account. I did not sign up for monthly payments, I already paid for the whole year. Why am I being double charged? I have cancelled my credit card and reported this activity and will not be renewing unless this is figured out.


Thanks,
Meaghann Deasy
Sponsor/Donor Number: 07562662
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Meaghann Deasy

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  • concerned

Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Meaghann, I sincerely apologize for this error on your account and that your donations are not showing up correctly on the website. I can see your payment for the entire year as you mentioned. Regrettably, it looks like you were also setup for automatic monthly withdrawals. I have stopped the automatic withdrawals on your account and sent a refund for the extra $38 to go back on your credit card. You now have a credit of 11 months' support. Again, I sincerely apologize for this error. 
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Meaghann Deasy

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Thank you very much, Susan! I appreciate your help very much!!

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