Payment not getting processed

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  • Updated 5 years ago
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I tried making payment from my credit card for March and April dues. I tried from Visa card issued in India and then Master card issued in UAE. Both are not working. I was making payments till March using these cards. I am able to use these cards for other online payments. I have this problem only for Compassion payments. What should I do now? Please help.
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Lakshmy Varma

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Posted 5 years ago

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Photo of Emily


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Lakshmy, I'm sorry that you're having trouble making a donation online :(. I do not see record of any donations trying to process in the last few days from you. Can you explain what happens when you try and make a donation (any errors that pop up, difficulty logging in, etc)?

I see that you emailed us as well and one of our representatives replied to you this morning. We would be happy to try and process your donation from our end using one of the accounts we have on file for you as we show both a Visa and Master card. Please let us know in your reply to our email which account you would like us to try withdrawing from and we're happy to see if it works from our end. 

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