Payment | Compassion International Customer Community

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My payment has not been taken out if my account. I set it up to do automatic payments and still have not seen it come out. I don’t want my sponsor to go without because my payments aren’t going through.

Kyla Zamora

5 Posts
0 Reply Likes

Posted 1 year ago

1 year ago

Sierra, Employee

1209 Posts
147 Reply Likes

Hi Kyla, Thank you for reaching out today! I was able to locate your account, and according to our records, the monthly donation for your child's sponsorship was not set up to pull monthly. I'm so sorry for that error, and would be happy to rectify it for you. Would you kindly just let us know what day each month you wanted those donations to pull?

(Edited)

1 year ago

Sarah, Official Rep

5177 Posts
1129 Reply Likes

Hi Kyla! Were you still wanting your donations set up to pull automatically? If so, let us know a day that would work best for you to have these donations pull. We will get that set up right away for you then!

1 year ago

Kyla Zamora

5 Posts
0 Reply Likes

I received an email to solve this issue. I went to the link and had it set to automatic payment. If you could fix it again it would be most appreciated. Thank you.

2018-09-17T22:43:44+00:00

Shannon Massey, Employee

1974 Posts
333 Reply Likes

We would be happy to fix this for you, Kyla! What day would you like your contributions to pull?

2018-09-18T03:06:29+00:00

Kyla Zamora

5 Posts
0 Reply Likes

First of the month would be awesome. Thank you

2018-09-21T12:59:48+00:00

Sarah, Official Rep

5177 Posts
1129 Reply Likes

Kyla, I got that changed over for you :).

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