Payment

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  • Updated 1 year ago
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My payment has not been taken out if my account. I set it up to do automatic payments and still have not seen it come out. I don’t want my sponsor to go without because my payments aren’t going through.
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Kyla Zamora

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Posted 1 year ago

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Sierra, Employee

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Hi Kyla, Thank you for reaching out today! I was able to locate your account, and according to our records, the monthly donation for your child's sponsorship was not set up to pull monthly. I'm so sorry for that error, and would be happy to rectify it for you. Would you kindly just let us know what day each month you wanted those donations to pull?
(Edited)
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Sarah, Official Rep

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Hi Kyla! Were you still wanting your donations set up to pull automatically? If so, let us know a day that would work best for you to have these donations pull. We will get that set up right away for you then!
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Kyla Zamora

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I received an email to solve this issue. I went to the link and had it set to automatic payment. If you could fix it again it would be most appreciated. Thank you.
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Shannon Massey, Employee

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We would be happy to fix this for you, Kyla! What day would you like your contributions to pull?
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Kyla Zamora

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First of the month would be awesome. Thank you
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Sarah, Official Rep

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Kyla, I got that changed over for you :).

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