Payment Past Balance

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  • Problem
  • Updated 5 months ago
  • Solved
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I just got a new bank account so I went online to update my new information and saw that I have a past due balance of $76 for my sponsor child. I have it set up as automatic wirhdrawal. Has my sponsor kid not been getting the money?
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Olivia Smith

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  • confused

Posted 5 months ago

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Christopher Tumwine

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i think you should give the bank an instruction to change standing order from the old account to the new account
hope it will kindly work for you
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Olivia Smith

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It already shows it went through my old account on April 30th and May 30th so it shouldn’t be passed due.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Olivia! We didn't receive a donation for your child's support back in October, which is why it is showing that you have an overdue balance of $38. Adding that to June's donation would show that we need $76 for your sponsorship. Are you able to make up that October donation?
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Olivia Smith

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I was never notified my payment didn’t go through so I had no idea. I have it set up for automatic withdrawal so I’m not sure why that didn’t go through. As of right now, I will not be able to make up that payment. Later on in the month, I might be able to do that.
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Sarah, Sponsor and Donor Relations, Social Media

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Olivia, we had issues with the 28th as a withdrawal date for donations late last year, which might be the cause of that October donation not being pulled out. There's absolutely no need to worry about it. I just took care of waiving that month for you. Your account should update to the correct amount needed of $38 within the next 24 hours :).
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Olivia Smith

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Thank you!

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