Payment Pending

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  • Updated 2 years ago
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I sent in a sponsorship packet and paid the first payment online, but the payment has been in pending for 4 days. However, the $7 that I said I would pay for helping other families came out. I just want to make sure that my packet was received and if it has been, is there a way to find out when the payment will be withdrawn from my account?
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Erin Menshon

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  • concerned

Posted 3 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Erin! I am so sorry for the confusion with your donations for the child you wish to sponsor. On your account, I can only see the $7 commitment to our Partners of Compassion fund. I don't see a child, but I'll work to figure out what happened. Can you post the child ID for this sweet kiddo on here for me? That would greatly help me be able to find out what is going on.
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Erin Menshon

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Hi Sarah,

Sari's ID is IO-499-0257. I thought that her packet would have made it to you guys by now. But no worries, I just want to make sure that she gets the help that she needs.
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Erin Menshon

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Erin Menshon

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this is the sponsorship card that I have from her packet
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Susan, Sponsor and Donor Relations, Social Media

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Erin, she is just precious! Thank you for your heart to sponsor her! Can you tell me what event you were at? It looks like she was on hold for an event and the event has to match up for the sponsorship to go through. 
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Erin Menshon

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this is what it says on my account
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Susan, Sponsor and Donor Relations, Social Media

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Erin, I am still working on getting Sari for you. I will let you know once she is on your account. I am so sorry for the confusion.
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Erin Menshon

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I would rather just cancel this altogether please because I am not comfortable with the idea that the money could now come out of my account at any time when Sari finally gets assigned to me. I would prefer to have the pending payment cancelled and to just choose a child from the website at a later date.
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Sarah, Sponsor and Donor Relations, Social Media

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Erin, I will let Susan know you would rather sign up to sponsor a different child in your own time. I am so sorry for the confusion and issues that have surrounded Sari's sponsorship.
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Erin Menshon

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Thank you!

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