payment

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
Archived and Closed

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Again it it showing I do not owe anything for my kids is supposed to reset on the 1st of each month one of my kids is supposed to be paid for again nothing taken from my account
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Debra Gonzalez

  • 275 Posts
  • 38 Reply Likes

Posted 4 months ago

  • 1
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Christina, Employee

  • 1218 Posts
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Debra, I am sorry for any inconvenience or frustration caused by not seeing the amounts due for your three kiddos for the month of August and that your support for Elianny hasn't processed yet. Please rest assured that I do indeed see Elianny's sponsorship was processed earlier today, so please allow 1-2 days for this to show up in your account. However, I do see that there are no open invoices for Edwin and Cleiri for August, so I have sent this to our IT and processing departments to resolve for you. I did confirm that Edwin's support is still scheduled to automatically withdraw on the 9th of very month beginning August 9, 2018, and Cleiri's support is still scheduled to automatically withdraw on the 20th of every month beginning August 20, 2018. I sincerely apologize if this has been a recurring issue, and we truly appreciate your grace and patience with this. 

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