Pending Translation

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  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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Hello, I have several sponsor children. Some show letters waiting to be translated since April-7 letters waiting, some have 5 letters waiting, one has none. I have one letter to me waiting. Is this the actually wait time or is there a bug or glitch?
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John

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Posted 2 years ago

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Mawl Sang

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Why have not reply my message? I have so much struggling my Children. Who want to support me? and Iwill pray for them. God bless.
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Sarah, Sponsor and Donor Relations, Social Media

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Mawl, we are happy to serve you here: Help My Children.
(Edited)
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Emily

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Hi John! I'm sorry for the concern that the delay in letters being translated has caused you. Please rest assured that this time frame is normal for now as we transition into our new system and although we do have some bugs we're working through with the system, there nothing is wrong on your account or the letters you're sending. Your letters will definitely get to your sweet kiddos and I see them all in our system. We are checking for quality on letters as they come through both ways to ensure our system is working properly and efficiently as we've designed it and we're also still providing training for our staff in all 26 of our countries that are processing your letters on the new system. Our new system is designed so that your letters will travel in weeks rather than months, but we're still working on getting it's functionality up to this speed. Thank you so much for your patience and I'm excited for you to see the positive impact that our new system will make on the communication with your child when it's working at full speed! I hope your letter from Yurem shows up very soon as I know you must be eager to hear from him!
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John

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Thanks

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