Phantom Commitment still on old credit card. How do I delete it?

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  • Updated 12 months ago
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Archived and Closed

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I updated my credit card information and switched my new commitments (2 of them) to the new card. But, the old card still shows one commitment (which I cannot find), which keeps me from deleting the old card information. Please look into what commitment is still on the old card.
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Patrick Meaney

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Posted 1 year ago

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Christina, Employee

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Hi Patrick! I am happy to help you resolve this issue for you :). First, I would like to confirm that I have located the correct account for you. Are you sponsoring Luis from Guatemala? 
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Patrick Meaney

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Yes. Shall we have a private chat?
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Patrick Meaney

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Yes. Luis in Guatemala is my sponsored child. You can delete the old card and/or send me an email about why it will not delete. Thanks!
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Madison

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Hi Patrick! I will be emailing you shortly! Thank you so much! :) 
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Debby Devane Casson

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I am trying to delete my old credit card and link the payments to the new card that I successfully added to my account.  The system will not let me delete the old card.  Please help!  debbycasson@hotmail.com
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Debby! Once you are logged into your online account, click on "Payment Options" on the left side of the screen and then on the blue button "Edit Payment Plans". The next screen will allow you to change your donations over to the new card information and will cease charging the old card.

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