Phone number provided for account corrections is not working properly...no answer

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  • Updated 2 years ago
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My donation for my child was not posted correctly due to updates being done to the system in January. A letter included a phone number to call. I have tried it several times, it rings and rings and no one answers then it cuts off. Please send me a working number. Many thanks.
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Bonnie

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Posted 2 years ago

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Garry Sagel

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Bonnie, 8003367676 is the number that you can call about any issues.
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Susan, Sponsor and Donor Relations, Social Media

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Bonnie, I am very sorry that you were unable to reach us. I also want to sincerely apologize that your donation was not posted correctly. As Garry mentioned, our number is 800-336-7676 and we are available Monday through Friday 8AM to 4:30PM Mountain Time. We also have been experiencing record volumes these last few weeks. I am looking at your account now and it looks like you are current and everything has been going through correctly. Could you let me know what needs to be corrected on your account. I am happy to assist you in any way I can! 

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