This is a 2 part suggestion. 1. Include some options for basic editing of photos when uploading them like more than one crop option and allow a photo to shrink to fit so it doesn't cut the image off. 2. Put a preview of low resolution letter so it will load faster, then give option for high resolution for saving. I try to go back and look at letters I have written to answer a question I may have received or not to send something twice. It takes awhile to load several letters looking for the right one.