Photo of my sponsored child

  • 2
  • Question
  • Updated 1 week ago
  • Answered
I would like an updated photo. of Astrid. I only have the one from the original packet a couple years ago. How can I get one?
Photo of jane Phillips

jane Phillips

  • 1 Post
  • 0 Reply Likes

Posted 7 months ago

  • 2
Photo of Christina

Christina, Employee

  • 1288 Posts
  • 292 Reply Likes
Hi Jane! I am happy to help you! Sadly, I was unable to locate your account using your email address. Will you please provide either your sponsor number, child's number, or the email address associated with your account? 

We provide updated child pictures and profiles once every 24-26 months, so it may be time to receive a new picture of your sweet Astrid. I'd be happy to check on that for you as soon as I can look into this. I look forward to your reply! 
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 586 Posts
  • 345 Reply Likes
You may need to log off and log on again to see changes if by this you mean the app on the phone. I notice the cache is strong on the app.
Photo of Anna

Anna, Employee

  • 54 Posts
  • 5 Reply Likes
Sarah, thanks for your help! Jane, let us know if you have any more questions!
Photo of sarah wagner

sarah wagner

  • 2 Posts
  • 0 Reply Likes
Thanks so much! That worked!
Photo of albert evarts

albert evarts

  • 4 Posts
  • 0 Reply Likes
Hi my wife and I was wondering if we could have any past and the current photo of our kiddo emailed to us. Jpeg file please :) thank you and God bless. nhhaunts@gmail.com

Also how long g does it take for letters to get traslated ? We send him one on the 27th of December. But I think it is because of the holidays.
(Edited)
Photo of Sierra

Sierra, Employee

  • 868 Posts
  • 114 Reply Likes
Hi Albert! I would be happy to send you an email with all of Cristian's past and current photos. I'll send it now to the address you provided!

It can take up to three months for a letter to be translated, but it shouldn't take longer than that. Most letters are translated within 6 - 8 weeks.
Photo of albert evarts

albert evarts

  • 4 Posts
  • 0 Reply Likes
Thank you very much.
Photo of Isabelle

Isabelle

  • 1 Post
  • 0 Reply Likes
I would also like to get a jpg of my sponsored child's pictures. I'd like to frame them so I can put them around my room and add to family collages, etc. 
Photo of Sarah

Sarah, Official Rep

  • 5127 Posts
  • 1118 Reply Likes
Isabelle, I am emailing you with these photos right now :).
Photo of Joshua Paul

Joshua Paul

  • 0 Posts
  • 1 Reply Like
Hi there!!! In regards to if I visit the little boy I sponsor, am I allowed to get a pic w' him? If I'd have to wait to find out when I visit him, I understand. Thanks SO much & bless you all as well. Take care!!!
Photo of Sarah

Sarah, Official Rep

  • 5127 Posts
  • 1118 Reply Likes
Hi Joshua! Yes! You can absolutely take a photo with your boy if you are able to visit him!
Photo of Joshua Paul

Joshua Paul

  • 0 Posts
  • 1 Reply Like
Sarah: Thanks SO much!!! I thought as much, & hoped so too. Someone else wasn't sure & said something about whatever was culturally appropriate. Thanks SO much again, & I'm glad to hear that I can do that. Take care!!!
Photo of sarah wagner

sarah wagner

  • 3 Posts
  • 1 Reply Like
I just logged onto my compassion app and the photo of my child is still an old one. She looks sad:( Recently, I received an updated photo in the mail and she’s smiling for the first (?) time! Please update the photo I see of her on my profile in the app. Thanks!
Lemlem ET 045300026
Photo of Leah

Leah, Employee

  • 536 Posts
  • 90 Reply Likes
Hello Sarah! I am happy to hear that you received an updated photo of Lemlem smiling. She has such a beautiful smile. If you are not seeing the updated photo on the mobile app, please try to log out and then back in to the app. If you are still not seeing the updated photo, please uninstall the app completely and then reinstall. This should update the changes to the app for you. I appreciate your assistance and apologize for any inconvenience. 
Photo of sarah wagner

sarah wagner

  • 3 Posts
  • 1 Reply Like
Thanks! logging out and back in again fixed the photo issue:) Have a great day!
Photo of Ryan

Ryan

  • 5 Posts
  • 0 Reply Likes
Hello, could I also receive any photos of my child as well? How often do they get updated?
Photo of Sierra

Sierra, Employee

  • 895 Posts
  • 119 Reply Likes
Hi Ryan! Child photos get updated about every two years. Your child, Sophie, only has one photo from the time she's been enrolled in the program, and it should be the one that you currently have from your welcome booklet. Would you like us to email that photo to you?
Photo of Ryan

Ryan

  • 5 Posts
  • 0 Reply Likes
I have it already, thank you though. Hopefully we can get an updated photo soon. Would love to see a big smile :-)
Photo of Leah

Leah, Employee

  • 537 Posts
  • 90 Reply Likes
Hello Ryan! I know that receiving new photos of our sponsored children is the best. Sophie's last photo update was done on, April 13, 2018. She will have another photo update this coming April. Taking photos is not a common occurrence for the children we serve, so regrettably it really is not uncommon for them not to smile. The camera can be pretty intimidating to them. Also, I just wanted to let you know that if you send a general gift, birthday gift or family gift of $60 or more, you will receive a photo of your child and the gift that they were able to receive from your generous gift. I can't guarantee that Sophie will smile in these photos either, but they can be a huge blessing. Research also shows that the more letters of an encouragement a child receives from their sponsor, the higher their self esteem is. Just some tidbits. :-)
Photo of Ryan

Ryan

  • 5 Posts
  • 0 Reply Likes
Thanks for the info!