Hi Jane! I am happy to help you! Sadly, I was unable to locate your account using your email address. Will you please provide either your sponsor number, child's number, or the email address associated with your account?
We provide updated child pictures and profiles once every 24-26 months, so it may be time to receive a new picture of your sweet Astrid. I'd be happy to check on that for you as soon as I can look into this. I look forward to your reply!