Photo pages of letter I sent are not showing in my account

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Hi- I just wrote a letter within the last 24 hours, and I just went back into my account to save the images to my computer for my own easily accessible record of what I wrote (like was discussed recently in a different post in this forum). The front and back of the letter template are showing, but the 2 photo pages are not showing for this letter. Did the photo pages not go through? (The letter in question is the one to Carmen on 9-7-17.) Thank you.
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Beth

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Posted 1 year ago

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mark bowen

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Hi Beth, this has happened to me as well. It won't be until after the kids get the translated letters that you'll then be able to view the photos you included with the letters.
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Beth

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Thanks Mark! That is good to know. I am relieved to hear that the images should show up again when the translation process if finished.

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