Photo Update Inquiry

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  • Updated 4 years ago
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My Kathy on HO has not had an updated photo since Oct 2013 and tomorrow will be 26 months- can I please put an inquiry in about this? Thanks!
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Hilary Hopkins

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Posted 4 years ago

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Susan

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Hilary, I am so sorry for the delay on Kathy's child update. I just sent an inquiry to request that for you. Thank you so much for bringing this to our attention!
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Hilary Hopkins

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I just got on my account and saw that her photo updates today! So you can cancel that inquiry- sorry about that. Could I have her new photo emailed to me? Thanks so much!
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Emily

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Hi Eleanor! I'm sorry you haven't received an update on this sweetie yet! I'm sure you're anxious for a new photo of this growing young lady. I sent an inquiry to our Philippines office and requested her update. I'll email you when we hear back from them! 
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Eleanor Clark

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ok Thank you very much bless you.
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Eleanor Clark

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Photo Update for Clark in the Philippines it's been 26 months he is at a new project so maybe they forgot.
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Sarah, Official Rep

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I'll get that inquiry sent out for you today, Eleanor :).
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Eleanor Clark

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thank you May the Lord Bless you all at Compassion
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heather o

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My Kevin from NI is overdue for an update, last update was 5/2013. Could someone check on this for me? Thanks and God bless!
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Sarah, Official Rep

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You're right, Heather, it has been far too long since you had an update for Kevin. I am sending an inquiry today for his new photo and information. Thank you for asking about him!
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heather o

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Thanks, Sarah! I was trying to be patient, but I am excited to see how much he has grown! Thanks!
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Alan

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My correspondent Wendy from GU (GU4000441) is overdue for an update. The last one was 9/1/2013. Could you please check on this? Thank you!
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Emily

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Good morning, Alan! You're right, she's definitely due for an update. I'm sure you're getting eager to see how much she's grown. I sent an inquiry to our Guatemala office and requested that the staff send us her update and a new picture of your girl.
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Hilary Hopkins

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My Gil in the Philippines is about to be overdue for a photo update. I think tomorrow will be 26 months. Can I put in an inquiry? Thanks!
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Emily

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Hi Hilary! I hope you had a wonderful New Year! Welcome to 2016! :) 

I'm so sorry that you don't have a new picture of Gil yet! There should be one coming soon however, and I pray that they've already sent his new photo to us. The last time he had his picture taken was November 13th, 2013. If you don't receive a new picture by the middle of next month, please let me know and I'll send an inquiry at that time. My hope is that they're just a bit behind and so we need to give the field staff about another month to get that update to our office (26 months).
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Hilary Hopkins

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Thanks, Emily! My account says Nov 1, 2013 so I thought it had hit the 26 months. Thanks for clarifying!
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Hilary Hopkins

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Hey, Emily! I think today should be 26 months for Gil, and no new photo. Can we put in an inquiry now? I'm so looking forward to seeing how he has grown :)
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Emily

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Hi Hilary! I'm sorry that there still is no update, I was really hoping it would be here by now. They might just be a bit delayed in sending the new updates out but I contacted our Philippines office to request that it be sent if it hasn't yet. Thanks for checking back :).
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heather o

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My Finley from HA is overdue. His last update was 9/1/13. Could someone check on this for me please? Thanks and God bless!
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Sarah, Official Rep

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Hi Heather! I am sending an inquiry to the country office in Haiti right now. My goodness, I bet Finley has grown a lot since his last photo was taken :)! Have a beautiful rest of your day!
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heather o

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Oh, me again! My Michael (TZ5010261) and Rheannen's girl Jeyanthi (IN6320586) are both overdue updates. Could you check on these for us? Also, does Rheannen's have a letter on the way from Jeyanthi? I would love to give her some good news. Thanks and God bless!
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Sarah, Official Rep

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Hey Heather! I am sending both of those inquiries out for you today! I'm sure these kiddos have grown quite a lot over the last two years :). We did process a letter from Jeyanthi in mid February. Has Rheannen received that letter yet?
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heather o

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Thanks, Sarah! The letter just arrived in the mail today! I was so happy to give it to her!
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Joshua D Farrow

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I just came across this post and was wondering if I could get help with the same thing. We received new photos for one of our sponsored children, but not the other. Any help would be greatly appreciated.
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Sarah, Official Rep

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Hi Joshua! I can send you an email with your children's new photos attached. Based on when their photos were updated, I think you might have received Anuj's already? Kylla's was taken later in the month of February, and it does take a few months for you to receive the photo update in the mail. Kylla's new one should be on it's way to you as we speak though!
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Joshua D Farrow

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I appreciate that, Sarah. And thank you for the explanation. That makes total sense and I hope to see them in the mail soon :)

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