Photo and information update separately?

  • 1
  • Question
  • Updated 6 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 3 months, no activity

I noticed that my sponsored child's photo updated online last week, but the information below the photo is still the same and lists October 2012 as the last update. Is this normal? I've never had the photo and information not update at the same time before. At least, not that I've noticed--maybe I just need to be more patient.  :)
Photo of tbmgvd

tbmgvd

  • 43 Posts
  • 10 Reply Likes

Posted 6 years ago

  • 1
Photo of Susan

Susan

  • 7386 Posts
  • 1589 Reply Likes
Hi there! Yes, sometimes the photo and information updates come through separately. Hold tight! I'd imagine that the information update will come through very soon.
Photo of Teresa Dawn

Teresa Dawn

  • 461 Posts
  • 398 Reply Likes
I rarely have mine update at the same time haha!  The least amount it's taken for me has been 3 hours difference.  The longest has been 10 weeks.  I have one girl right now whose photo updated start of May and hasn't had her photo update yet.  It'll come, eventually :)
Photo of tbmgvd

tbmgvd

  • 43 Posts
  • 10 Reply Likes
Okay, I will try to be patient! :) I've been a sponsor since 1999, and I've never seen this before.
Photo of Teresa Dawn

Teresa Dawn

  • 461 Posts
  • 398 Reply Likes
Wow that's a long time! :)  I've only sponsored with Compassion for about 3 years, but with my correspondent kids I have almost 30 children with them at the moment and check my account daily, (except weekends when it never updates) so I've seen it happen a lot :)
Photo of tbmgvd

tbmgvd

  • 43 Posts
  • 10 Reply Likes
Wow, that's wonderful! Yes, it sounds like you would know. :)

This conversation is no longer open for comments or replies.