Photos Not Reaching Sponsored Child

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Hello,


Since sponsoring my child for a few years, he's been asking for a photo of me and my family. I've actually sent copies of photos to be included with letters from starting the sponsorship. I've been concerned that our sponsored child hasn't received photos I've sent.

I've read through the requirements of what can be included in letters, to be sure I've attached photos properly. 

My concern is that our sponsored child isn't receiving photos I'm attaching to letters, but just the letters themselves.


Thank you,

Mark
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Mark

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Posted 11 months ago

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Christina, Employee

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Hello Mark! I'm so sorry for any concern caused by your sweet boy asking for pictures despite you having sent him pictures several times. I see that all of your letters have been processing and delivered to Kibrom with no problems :). That means that all the pictures you've sent with your letters have also gone through, and your boy has indeed received your pictures. Therefore, when he is asking for pictures, he is probably just wanting to see you and your beautiful family more :). We have seen that most kiddos ask for pictures a lot because they are very visual and love to see their sponsors :). Please rest assured that he is receiving your pictures and letters. If there were any reason we could not send your letters or pictures, we would certainly contact you to let you know. I hope this is helpful! Please let us know if you have any additional questions or concerns. Have a blessed day!
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Meg

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Based on your response to Mark's letter, I have a question.  How do you know for certain that the child physically received the photos and letters?  It sounds as if all you can see is that the letters and photos have been been processed electronically without errors to the country office (or a manual letter has been sent out).  But this does not confirm that the child actually received the letters and the photos. 
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Sierra, Employee

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Hi Meg! That's a great question. The fact that a child's letter has been delivered to their student center is the most that we can see, and the child should then receive that letter the next time they attend the center. If a sponsor ever has a concern that their child isn't receiving their letters, we can send a note to that center to ensure that the child is receiving them. :)
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Meg

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Thank you, Sierra. I appreciate your follow up.  But wouldn't a more accurate reply to sponsors be that you can only confirm that the child's student center is receiving the letters and photos that are sent?  You don't know if the child is actually attending the center and receiving the sponsors' letters and photos (I had a sponsored child whose tutor wrote that he had to walk one hour each way to get to the center.)    Instead, you are assuring sponsors that the child is receiving all letters and photos that are sent.        
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Sierra, Employee

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That's a great point! Each student center keeps a great attendance record of each child. If a child misses more than two consecutive weeks at his or her student center, then the staff there is obligated to go to that child's house for a follow-up visit, and if a child goes two months without attending the Compassion project, then he or she is exited from the program. So, because the student center is receiving the letters and photos, the child is, as well, since attendance is a key factor of the program!
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Mark

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Hi Christina, thanks for the responce and details. Just wanted to be sure.

Cheers,
Mark

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