Photos won't upload on the online letter writing tool.

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  • Updated 8 years ago
  • Acknowledged
  • (Edited)
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The picture option in the letter writing page is not uploading my pictures. They are small pictures that are jpeg's.
Photo of Arielle Heffernan

Arielle Heffernan

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  • frustrated

Posted 8 years ago

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Photo of Shaina Moats

Shaina Moats

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Hi Arielle, I'm sorry you're having trouble uploading photos. What browser are you using? Are you able to upload photos now?
Photo of Arielle Heffernan

Arielle Heffernan

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I'm using Internet Explorer. I have tried several times to upload a photo. I put the name of the file in the box but when I hit upload, it just erases the file name and nothing is uploaded. My file is .jpg and much smaller that the 4mb limit. What are my other options for getting digital pictures to my new sponser child?
Photo of Shaina Moats

Shaina Moats

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Are you actually clicking "browse" and searching for the file you want to use on your computer? It won't work if you type the name of the file into the blank box.