Picture not received after sending family gift

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Hello! I sent a family gift a little under 7 months ago to my sweet child’s family and was expecting to get an updated photo as such. As of date I have not gotten anything. I sent an email inquiring on this but haven’t heard back yet. Thanks!
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Angela Novia

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Posted 7 months ago

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Shannon Massey, Employee

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Hi Angela, 

I see that we sent an inquiry about this gift on 9/11/19. The expected resolution date is 10/11/19. We are just giving the kiddo time to write you a thank you letter and get that photo sent over to you. Thank you so much for your patience as we get that for you! 
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Angela Novia

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Great thank you! I can’t wait to hear from
Her!

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