Pictures not showing online but show on App?

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  • Updated 2 years ago
  • Solved
Archived and Closed

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In my recent letter dated 1/07/18, I attached pictures. When I reviewed my letter before I sent it they showed up. They also show up on the App but not when I go online. I've already told Bonni that I was sending her more pictures. I don't show as page 2 for some reason but they show as page 3. Please check this and so I can send the pictures again if I need to. Thank you, Dawn
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  • confused.

Posted 2 years ago

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Photo of Shannon Massey

Shannon Massey, Employee

  • 2019 Posts
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Good morning Dawn, 
I am so sorry for the confusion on your latest letter. I am happy to confirm that your photos did attach just fine. Also, I am showing these on your third page as well rather than page two. This sometimes happens if you accidentally had a space or had hit enter on page two. It is possible this empty page will be removed when it goes through the QA process. If not, your kiddo will just get an extra page for coloring or something.  :)

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