Please CANCEL my account.

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: conversation complete

We began sponsoring a child when she was 4 years old and she just aged-out of the program. We were very frustrated and surprised to find that Compassion automatically signed us up for a new child. We struggled financially at times while sponsoring our first child for approximately 15 years, yet continued as not to disappoint her.  I do not feel you had the right to just arbitrarily assign us another child. We feel tricked. Cancel us now, please. We cannot afford to sponsor another child for another 15+ years. 
Photo of Suzanna Rene

Suzanna Rene

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Sarah

Sarah, Official Rep

  • 5223 Posts
  • 1137 Reply Likes
Suzanna, I am so sorry that the way a new child was added to your account has caused there to be a lack of trust in Compassion. As requested, I have removed Yaritza from your account today. With the majority of sponsors asking to sponsor another child immediately after one child leaves the program, we have a system in place that automatically sends out a packet with information on a new child to consider for sponsorship. Included in that packet is a request for the sponsor to let us know if they do not wish to sponsor the new child. The request states that if the sponsor does not contact Compassion within a certain length of time, the child will be automatically accepted onto their account. Because we had sent the request with the packet in June, and hadn't heard back from you, we accepted Yaritza as your sponsored child. I apologize if you did not receive this letter of explanation! Please know that we truly value and appreciate the commitment you made to your child for the last 15 years. It's been a blessing and an honor for Compassion to partner with you.

This conversation is no longer open for comments or replies.