Please cancel my sponsorship and reverse charges.

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  • Updated 8 months ago
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I tried canceling my sponsorship last month via Support email and I have received a response. I was charged this morning and need to reverse the charges. I’m unable to continue to sponsor due to other debts.
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Bustin Justin

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  • stress

Posted 8 months ago

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Shannon Massey, Employee

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Hi there, 
I am so sorry for the complication and confusion with your sponsorship cancellation. We would be happy to see what is going on for you. Can you please provide us your sponsor or child number so that we may locate your account? Thank you so much! 
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Bustin Justin

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Susan, Sponsor and Donor Relations, Social Media

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Bustin Justin, that is strange. I do not see any record of having received an email from you. I am so sorry but it looks like we never received your email. However, as you requested, I have cancelled your sponsorship and submitted a refund for the last $38 to be returned to your credit card. I pray that things turn up for you soon. 

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