Please cancel my sponsorship ASAP. Thank you.

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Hi. I tried cancelling my monthly donation via automatic payment a couple months ago by sending an email request and have not been responded to. My payment is due the 15th of this month and would greatly appreciate the cancellation by then. I also tried calling the number listed and the several times I called it was not during business hours. Thank you for your assistance in this regard. The child I would like to cancel sponsorship for is Kiiya Ayele, #E7-612-0196.
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Michelle Wichlin

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Michelle, I sincerely apologize as we normally respond to emails within forty-eight hours. It sounds like we regrettably did not receive your email somehow. That said, as you requested, I have cancelled your sponsorship as of today. Please do let me know if you have any feedback for our organization or if we can be of any further assistance. 
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Mary Jo Melssen Jaeger

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I need to cancel my sponsorship #4005615-5
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Madison

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Hi Mary Jo! 

I have cancelled your sponsorship of Marc at this time. Thank you for the past year that you have been sponsoring Marc! You may write Marc a final letter. Please write "Final Letter" across the top of the correspondence, along with your sponsor number, his name and child number, TG092200176. Please send the letter to Compassion's address below: 

Compassion International 
Colorado Springs, CO 80997

If you would like to sponsor in the future, we would be happy to partner with you again! :)
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kami jones

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I NEED TO CANCEL MY SPONSORSHIP AS WELL! MY SPONSOR NUMBER IS 02235797

PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE I NEED TO DO TO ENSURE THIS HAS BEEN CANCELLED

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Christina, Employee

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Kami, I'm so sorry to hear that you need to end your sponsorship of Analia. Please share if there is any way we could be serving you better. If this request is due to financial concerns, we may be able to help you. We greatly value you and a sponsor and the difference you have made in Analia's life for the past four years, so Compassion would be happy to cover some sponsorship for you. This means we would cover the months of August through December, so you may have a fresh start in January of 2018. This would be our gift to you, so you would not need to reimburse Compassion. 

If this option would help, please let me know and I would be happy to take care of this for you. However, if you would still like to cancel, please let me know and your request will be honored. I look forward to your reply. 
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kami jones

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THANK YOU BUT IT IS JUST NOT SOMETHING WE CAN DO RIGHT NOW! I WILL NEED TO CANCEL IT AND ALLOW SOMEONE ELSE THE OPPORTUNITY TO SPONSOR HER.
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Susan, Sponsor and Donor Relations, Social Media

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Kami, thank you for letting us know where you are at. As you requested, I have made your child available for another sponsor. 

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