Please cancel my sponsorship Sponsor Number: 070000352 Thank You

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Please cancel my sponsorship payments effective immediately, July 25, 2018. I tried to create an account and the system was unable to find me with my information, I am not interested in any discounts or offers at this time. Sponsor Number: 070000352 Thank You
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Patrick Fullan

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Posted 4 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Patrick, I am so sorry that you need to cancel. Please let me know if there is anything Compassion could have done to serve you better with your sponsorship. Regrettably, I cannot find you in our system by name, email, or sponsor number. Do you have a child number available? How long ago did you sponsor a child?
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Patrick Fullan

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Hi. My payments had not started yet the number is GH070000352 / My compassion reference number is 918967
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Christina, Employee

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Patrick, I was able to find the child you signed up to sponsor, Rita Akosua Nyarkoa (GH070000352). However, it looks like your sponsorship has not been processed yet, so an account has not been created for you yet. Regrettably, I am not able to cancel your sponsorship until after your account has been set up. If you signed up at an event, it may take a couple weeks for your sponsorship to be set up. Once this has been done, you should receive an email or letter in the mail thanking you. When you receive this confirmation, please let us know so we can proceed with cancelling your account. We sincerely apologize for any inconvenience this may cause. Thank you for your understanding and patience. 
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Patrick Fullan

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HI Christina. I signed up online through the website. I received the pack in the post today. It is signed by Louise Bland ( supporter relations director )
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Sarah, Sponsor and Donor Relations, Social Media

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Patrick, I figured it out now. You sponsor Rita through Compassion UK, but you've reached the USA office through this forum. We aren't able to see sponsor accounts that are through are UK partner office which is why we haven't been able to find the account. You will need to contact the UK office to cancel. Their email is: info@compassionuk.org.
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