Please check on new sponsorship

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  • Updated 2 months ago
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Hi! WE had a a family that sponsored a child, Gabriel Gonzales ES077600723 from one of our tables on mission sunday but she hasn't heard anything back. The info was sent from our church, Covenant UMC. The new sponsor is Christine Power. Can you check to see if this is being processed. It was mailed to PO Box 65000. She is concerned because it was sent in on August 20. Thanks so much!
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David Robinson

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Posted 2 months ago

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Shannon Massey, Employee

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Hi David, 
Thank you so much for checking! If you wouldn't mind, please have Christine call us at 1-800-336-7676. We are available Monday through Friday, 7:00 A.M. to 5:30 P.M., MT. When she calls in, we can go ahead and just create her an account and assign this sweet kiddo to her over the phone. I am not sure if her paperwork was misplaced or was lost in transit but I do not see her sponsorship in process. Please let her know this child is still on hold until the 20th so there is no way that he can be scooped up, but if she could call as soon as possible, that would be wonderful! Thank you again for your wonderful heart to help us communicate with Christine! :)
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David Robinson

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Hi SHannon -she had already called the 1800 number and was told there was nothing. SHe is very concerned about her cc info and she also sent letters to Gabriel that her grandkids helped with. `Is that PO BOX we sent payment legit? And can we find out from that where it could be? Thank you! Dont want to lose this sponsor :-)
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Shannon Massey, Employee

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Oh I completely agree, David! We would hate to lose her as a sponsor! May I ask, how exactly was this sent to us? Did she send it herself along with the letter? Was her information sent in a large envelope along with other sponsors from the church? If so, do you know if the other sponsors have been set up correctly? It does normally take about three weeks for us to receive sponsorship information, create a new account and process everything so we haven't even hit that mark yet. I wish I could tell her not to worry, the PO Box is correct and it is just a process that takes a little time. :)
(Edited)
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David Robinson

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THanks Shannon. Hers was sent separately in an envelope from our church. She sent her letters in the envelope provided by the packet she chose - so separately. Is that retrievable? The other sponsors from that day have already received their packets. Thanks for any and all help you can give.   
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Shannon Massey, Employee

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Thank you for clarifying, David! 
At this point, there is nothing we can do. She is welcome to call and let our representative know that she wants to get started right away and not wait on her paperwork to arrive. We can absolutely do that for her if she is worried about losing this child. However, like I mentioned, this kiddo is on hold through the 20th anyhow. Honestly, I am not worried at all. I would be if it were closer to the four week mark, but this is not out of the ordinary, especially since we just got back from a holiday weekend. Please just let her know it may take another week or so. Thank you so much! 
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martha sebastian

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Hello,madam Shannon!my name is Martha ,African women of four children,avery moment I like to follow the wall of this community, and now I request to be a member of this community and I'm already be accepted but I do not have any things which can I produce or be as a sponser but I like to say that if it was possible to get a good member in this community who can help me and my children especial in education I have only got a certificate in record keeping and my child is mature enough now to go to school so it was difficulty for me to continuous with studies while my kids also want to study and I do not have any surpot pleace will you assist me to onause these?? Sorry I have problem in language .thnxs a lot my GOD BLESS YOU.
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Shannon Massey, Employee

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Hi Martha, 

Thank you for your interest in Compassion! Where in Africa do you live? How old are your children? Are you looking for help for your children or are you looking for employment with Compassion? 
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martha sebastian

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Hi ! Shannon. I'm from Africa country of Tanzania where I live in Moshi vijijini district and my children have diffent aged the first one have 15yrs second one have 13yrs third one have 10yrs and last one have 5 yrs i'm looking for help to my child also if possible to get employment in compassion I would like to do even as a part-time because I'm an employee as a clearck in our district but as you know I have so many dependant and low wages please assist me as you can madam .thnxs
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Sarah, Sponsor and Donor Relations, Social Media

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Martha, please email us at socialmedia@compassion.com for more information on sponsorship.
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martha sebastian

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Hi .I'm already sent a an email to the compassion please madam help me and my family as yuo can if possible thnxs