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Please respond and clarify: I have now updated our payment method for Fongers Family: 00604021. Please take care of our remaining balance as soon as possible. There also seems to be some confusion about merging our sponsorship of 5 children in Ghana. Would you please make sure that all 5 are under one account and that everything is up to speed. Thanks so much. Devi Fongers
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Devi Fongers

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Posted 8 months ago

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Leah, Employee

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Hello Devi, I apologize for any confusion. Regrettably, I am unable to process a one time contribution for the balance on your account. Due to regulations that we are required to follow and have been put in to place to protect you, when there is a checking account on file, we are required to speak with you verbally to receive your consent to process a one time contribution. However, you are able to make a one time contribution on your online account. Once you are logged in and are on the Account Summary screen, on the left hand side you will see several options. Click on the option that says, "Make a Payment." This will allow you to make a one time contribution. You may also call us at 800-336-7676, Monday through Friday, from 7am to 5:30pm Mountain Time, and we would be happy to process this over the phone for you. I do show that the following children: GH095300193, GH095300155, GH040000100, GH092700006 and GH040000137 are currently active on this account. If anyone is missing or this is incorrect, please let me know. Thank you so much for sponsoring five children in the Compassion program. I see that you have been sponsoring children with Compassion for over 20 years now, which is absolutely amazing, and we are so blessed to be partnered with you! 

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