Prayer app

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  • Updated 5 months ago
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I loved the app for prayer ideas for praying for my child. But for the past few weeks, all it says is that I'm all caught up. No new ideas. I reset my app, bit that didn't help. Will it restart?
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Deb S

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Posted 6 months ago

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Sarah, Official Rep

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Hi Deb! We are so glad to hear you have enjoyed using the prayer portion of the app! I am so sorry that it is not giving you new ideas to pray over your child though. Can you tell me which version of the app you are running on your phone? Also, what software version is your phone running? What do you mean by resetting your app? Did you clear your cache or uninstall the app, restart your phone, and reinstall the app? The answers to these questions will help me be able to provide you with better assistance for this issue :).
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Deb S

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I have an Adroid phone. Version 4.0.3 of the app. I didn't clear the cache. There was a reset the app data "button" on my menu, so I used that.
(Edited)
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Deb S

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I just cleared the cache, but it didn't help.
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Sierra, Employee

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Hi Deb! I'm sorry you're still having issues! :( I would encourage you to log out and log back in, as well as uninstalling and reinstalling the app altogether. Please let me know if, after you try both of those, you still don't get any results!
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Deb S

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Tried all that. Maybe tomorrow I'll get a new prayer idea.
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Deb S

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Still not working. I'm praying for God to fix it.
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Sarah, Official Rep

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Deb, can you send me a screenshot of what you see on the app? Is your phone running the most up to date version of its software as well?
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Deb S

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Deb S

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It's version 3.0.4 I think. I just reinstalled it, so it should be the latest.
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Sarah, Official Rep

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Thanks, Deb! Will you please try resetting your app data? Click on the three parallel bars in the top left corner and then on "Reset App Data" from the dropdown that will extend. Let me know if that does help!
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Deb S

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I have tried that before. Tried again. No result, although it said it may take for it to upload. Mine just blinked and came back.
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Shannon Massey, Employee

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Hi Deb, 

I sent this question to our technical support team to see if they have any feedback for us. We will let you know when we hear back! Thank you so much for your patience! :) 
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Shannon Massey, Employee

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Hi Deb, 

They have submitted what is called an IT ticket for this issue to get it resolved for you. I do not have an estimated time of resolution, however please know they will get it fixed as soon as possible! 
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Shannon Massey, Employee

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Hi Deb, 

I just received an update and wanted to share it with you. I was told that the Android app just needs to be filled with more prayers. The app is working as designed, but our team is working on adding additional prayers. Please know this is being worked on and should hopefully be fixed soon! :)
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Deb S

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Thank you so much!
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Theresa J. Frost

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This reply was created from a merged topic originally titled How do I get my Prayers, for sponsoring back. Its has been saying. " your all cau....

Page is stuck.
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Sarah, Official Rep

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Hi Theresa! Are you using the Android app? If so, the Android app just needs to be filled with more prayers. The app is working as designed, but our team is working on adding additional prayers. Please know this is being worked on and should hopefully be fixed soon!
(Edited)
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Theresa J. Frost

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This reply was created from a merged topic originally titled My page says that I'm all caught up. But it has not moved in about 5 days now. H....
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Sarah, Official Rep

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Hi Theresa! Are you using the Android app? If so, the Android app just needs to be filled with more prayers. The app is working as designed, but our team is working on adding additional prayers. Please know this is being worked on and should hopefully be fixed soon!