Problem regarding sponsorship

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  • Problem
  • Updated 3 months ago
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I noticed that when I am billed the money that is taken is always more than $38. I am an international resident so I really can't ffors to be paying more then what I signed up for. My card ended up declining last month and I tried changing the date so the payment could run again, again it declined because the money that was to be taken was more than $38. Now the site says I have an outstanding balance of $76. I really can't afford to be paying so much. I am honestly so discouraged because I really want to help but the child I am sponsoring can't get his donation. Please help.
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Asandiswa

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  • frustrated

Posted 3 months ago

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Shannon Massey, Employee

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Hello Asandiswa, 
I am so sorry for this confusion regarding your contributions. Please know we would love to help you figure this out so that you can continue, as we truly do appreciate our supporters! Sadly, I am a little confused. I see that each time we have pulled a contribution, it has only been the $38. What amount are you seeing us attempt to pull? 
Aside from that, we want you to know that by no means do you need to pay back the month that you missed. We would be more then happy to cover the month of July for you, if you felt that would be helpful. This way, you can just begin by paying for August instead of worrying about making both contributions. 
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Asandiswa

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Whenever I do my conversions it's always more than $38, but maybe that's just bank charges. Thank you so much , I would love that
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Sarah, Sponsor and Donor Relations, Social Media

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Asandiswa, I have taken care of July's donation for you today. You are right that it is most likely fees associated with your bank in South Africa. I'd encourage you to ask them about it!

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