Problem viewing letter from my child

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  • Updated 3 years ago
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Hi, I am having problem viewing one page of one of the letters I received from my child (PH053300195).

It is the letter received on 12/27/2016 (the one date September on the actual letter). I couldn't see page4, the first 3 pages are viewable. Can I get some help? Also, is there a way to download the letters from the website (as pdf or jpeg)?

I just wrote a letter to him too, got the thank you for writing email but the letter does not show up in the system. Should I send it again?

I have one more question about my child. I read from the letters that he has a little sister, may I know if his sister has a sponsor too?


PS. Is the system upgrade completed?
Photo of Adri Matsui

Adri Matsui

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Posted 3 years ago

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Photo of Susan


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Hi Adri! I apologize for the delay in our response. I also am so sorry that you are having trouble viewing your letter! It appears that there are actually only three pages to this letter. I am emailing it to you just to make sure you have the full letter. I will also include information about your child's siblings in my email.

Yes, there is a way to download the letters. Please click the Print button and then change the Destination to Save as PDF.

Please do not send the letter again. From my end, I can see that this letter has now gone through just fine. :) 

P.S. The system upgrade on the USA side is now completed. However, we are still working through errors and continuing updates in other countries. 

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