Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: isolated issues, could be confusing
I have been sponsoring:
Santhosh Kali, IN-659-0563, since August 2012
Alfa Mecris Jefta Lumataw, ID-229-0329, since August 2013,
and Sergio Ronaldo Vasquez Cabrera, EC-520-0706, since August this year
From my Tax Receipts and Giving History, it transpires the payments stopped in September, which I was warned about in November by a letter from Compassion. I intervened with my bank, to which they replied, there may have been a glitch in money transfer from my card in late September/early October due to being double-charged by an airline, which, in turn, resulted in temporary overdraft due to the creditor's mistake. The situation was clarified and the bank told me all the future monthly charges would go as planned. They advised me to ask Compassion to charge my account again for the overdue payments. I did so by email, to which I got no reply. Meanwhile, there was silence from you in this topic, so I assumed everything is fine, yet my wife notified me last week she didn't see your charges on her monthly card statement (it is her card the payments are made from). Then I got a letter from you this morning saying the outstanding balance is $324, which equals 3 months of donations. The bank insists they are not being charged by Compassion on monthly basis as they used to be, and they say the Christmas and birthday gifts ($60+$40) were transferred without problems, yet this was done so because the order came separately from the monthly sponsorship. The bottom line is the banks says it's not their fault, Compassion keeps quiet, and the children are waiting. I am especially frustrated with the fact there is no channel of communication with Compassion about such cases. Even this channel seems not particularly suitable, but I'm trying all possibilities now to get a reply. I don't live in the US, and the toll-free number is useless to me. What I want to do is check where the problem lies, and either fix it if it's on Compassion's side, or tell me what to tell the bank and restart the payments.