Problem with Payment

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  • Updated 10 months ago
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Hi, I'm just looking at my bank statement and you guys pulled money out of my account twice this month, instead of once and I've been double charged. How can this be fixed and how can this be prevented in the future?
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Kendra Stanford

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Posted 10 months ago

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Sierra, Employee

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Kendra, thank you for reaching out to us today! I would be happy to help you with this, and I'm so sorry this has happened to you. Would you kindly provide us with your sponsor number, so we can locate your account and get that extra amount refunded for you? -Sierra
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Kendra Stanford

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Yes, is there an email I should send that information to?
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Sierra, Employee

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Yes, of course! You can email us at socialmedia@compassion.com, and we would be happy to continue the conversation there.

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