Why was my Credit Card not Charged?

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  • Updated 8 years ago
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Hell o i still have a problem with my sponsorhship child Irera Tera. Guys you still didint took my money from my back account as you said and e-mail. You said that you will took this at 20th July but you didnt't. Guys whats going on ? What am I supposed to do. Im waiting for your answer ASAP, if you will not solve this problem again I will leave Compassion. Ammount you should take from my back account is 118 USD.
Regards
Halina Sala.
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Piotr Czop

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Posted 8 years ago

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Shaina Moats

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Hi Piotr! I'm sorry you're having issues with donating to Compassion. I was unable to find your account in our system. Do you sponsor through Compassion US?
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Piotr Czop

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Im representing Halina Sala she is donating this kid. She just cant speak english well so im posting this under her name.
Halina Sala is donating Irera And you should take this cash from her account as i mentioned before it is 118USD.
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Haley, Sponsor and Donor Relations, Operations

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Hello, Piotr, thank you for the clarificaiton. Regrettably, the credit card that was given to us for this account was declined by the bank when we attempted to charge it. Any credit card used must be a US issued credit card, otherwise, we will not be able to charge it. If Halina has a US issued credit card, she may log into her online account and enter that credt card number for the charge to go through.

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