Problems Trying to Sponsor

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  • Updated 2 years ago
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  • (Edited)
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Has this recently happened to anyone? On February 9, I found a child online who I decided to sponsor. After clicking the accept button her photo appeared on the page, Children Sponsored Today with my name. Then her photo never appeared on my account. After checking into it, I was told that due to a change in Compassion's system they are behind in posting newly sponsored children into accounts but she will be posted. I was okay with that. No problem. Then, on February 17, I found the child's picture reposted on the Compassion website in the hopes of finding a sponsor. I had to sign up a 2nd time to sponsor her and she still hasn't been posted to my account. After calling again, I was told that she is showing that she still need a sponsor!!!???
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Kenneth Mifflin

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Posted 2 years ago

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Beth

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I sponsored a child about a week before that, and everything went smoothly (except I think I got a message that said I hadn't sponsored a child, yet she showed up in my account just fine). The staff who answers questions in this forum usually do a really good job. Hopefully they will be able to help you sort things out and you can look forward to building a relationship with this special child!

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Ceri Bowen

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That happened to me once before.  Like you, the child showed up on the 'children sponsored today' board. I just sponsored the child a second time and the sponsorship went through. 
(Edited)
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Christina, Employee

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Hi Ceri! I'm so sorry that your initial sponsorship of your kiddo had an issue :(. This may have had something to do with your Compassion UK account. I'm so glad that your sponsorship went through the second time! Thank you so much for choosing to bless a child with your love and support! 
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Christina, Employee

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Kenneth, I am deeply sorry that your initial sponsorship of Fernanda Silva Lucena did not go through :(. I hear your heart to bless sweet Fernanda with your sponsorship and your desire to build a relationship with her. After researching your account, I see that, for some reason, your 1st month's sponsorship did not go through, and that is why Fernanda was not placed on your account. However, please rest assured that I have now placed Fernanda on your account and processed her 1st month's donation on your bank account as you had intended the first time. I have also set up your sponsorship for her to automatically withdrawn every month on the 20th beginning on March 20th. Please let me know if you would like to make any changes to this, and I'll be happy to help you. Again, I am so sorry for this misunderstanding, and you should see Fernanda on your account as soon as your first donations is processed :). Congratulations on beginning your sponsorship of sweet Fernanda! We hope you enjoy fostering a meaningful relationship with your new precious girl! 
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Kenneth Mifflin

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Thank you for taking care of the problem. Fernanda is showing on my account.

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