Problems today with new letter writing format.

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  • Updated 8 years ago
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Help, please! I cannot write to my kids. The templates look wonderful and exciting, but there is no "continue" button to click. Is the site not functional yet, or am I confused as to how to use the new letter-writing templates? Any help would be so appreciated. Thank you.
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Ba Cole

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Posted 8 years ago

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Amanda Roberts

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Hello! We have had this issue reported to us. Some of the reports have been user related, in which the individual is not selecting the actual template they wish to use. Make sure you have clicked the template you wish to use, and then the continue button should appear. If it does not appear, please contact us at ciinfo@us.ci.org and let them know you have tried this and we can report this for you!
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Shaina Moats

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Hi! We're actually hearing this quite a bit, but the site is fully functional. In order to view the continue button, you must select a template. After selecting a template, scroll down to the bottom of the page to view the continue button.
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Ba Cole

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Thanks for responding. I tried again, but I am still encountering the same problem. I click on the template, and nothing happens. It appears as though it is highlighted, but the continue button never appears. I will contact via ciinfo@us.ci.org and let them know. In the meantime, only snail mail.
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Shaina Moats

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I'm sorry you're still having issues with the letter writing tool. What browser are you using?
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Ba Cole

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Internet explorer (I am profoundly computer illiterate--was that the correct answer?)
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Shaina Moats

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Yes! You are definitely not computer illiterate. :)

It's odd that you can't see the Continue button. I'll let the web team know of the issue. Hopefully, they can correct it soon. Sorry for the inconvenience!
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Ba Cole

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Thank you Shaina. I will try again in a couple of days.