Project gift misunderstanding(s)

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Hi. I recently spoke to Compassion on the phone several times about giving a project gift to Princess Janelle's project. At first, they mistakenly refunded me the money. So I called again to have them re-apply the money. Now they sent it to the wrong project (Emicah Paja). PLEASE correct this as soon as possible as this money is not mine, but my church's money that they raised SPECIFICALLY for Princess Janelle's center (PH296) because we sponsor a lot of children from that project. It's not my money to allow to be donated to the wrong project. 

Just to clarify one more time: I want to give ONE project gift of $250 to Princess Janelle's project, PH296. NOT Emicah Paja's project. Thank you so much.

Also I received an email saying that I need to call and update my card info, but the payment went through so I'm not sure what the problem is. I can't call because y'all are closed for Thanksgiving weekend.
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Erik Davison

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Posted 2 years ago

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2 years ago
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Susan, Sponsor and Donor Relations, Social Media

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Eric, first, I am so so sorry for the errors and issues on our part in regards to your donations. We greatly appreciate you and your church's generosity in wanting to provide this gift to Princess Janelle's center. I just sent a request to transfer the $250 to Princess Janelle's center. 

Yes, it looks like everything is going through fine with your card. 
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2016-12-09T05:01:28+00:00
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Chris Day

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Greetings! More good news!

Erik and I go to the same church and we would like to donate another $250! This time to my sponsor child's project (Reyan Sarmiento - PH9240627 - Loving My Neighbor) . Please use the card that I have on file.

Thanks!
2016-12-09T14:30:54+00:00
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Chris! Thank you so much for sending a special gift to Reyan's project! This center has a special place in my heart, because it's also the center that my boy in the Philippines attends :)! I've processed the $250 project gift for you this morning, which you should see reflected on your card within the next few days.
2016-12-13T19:45:10+00:00
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Erik Davison

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Sarah, I actually visited that center last February on the US sponsor tour! It was great to see how Compassion had brought hope to that community!
2016-12-13T20:12:09+00:00
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Sarah, Sponsor and Donor Relations, Social Media

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I thought you did! It seems to be a very popular project to visit, because someone else just visited kids there too :).
2016-12-13T20:30:44+00:00
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Erik Davison

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I've noticed that project gets visited a lot just from being on the Correspondant FB group. Too bad I don't have any kids there (yet). I'm excited to be visiting Janelle's project PH296 in january!!

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